24.10.040 Claim filing requirements.
A. All claims for relief requested pursuant to this chapter must be filed with the utilities department of the city during the time periods as follows:
1. Direct billing customers who file a claim for a billing reduction at any time during the program year shall be eligible for a reduction in their billing effective as soon thereafter as their claim may be administratively reviewed, approved and processed.
2. Indirect billing customers who file a claim for reimbursement at any time during the program year following the calendar year or portion thereof for which a reimbursement is requested shall be eligible for such reimbursement as soon thereafter as their claim may be administratively reviewed, approved and processed.
B. All claims for relief requested pursuant to this chapter shall be submitted to the utilities department in writing on a form provided by the department and certified by the claimant that, to the best of the claimant’s knowledge, all information provided therein is true and correct.
C. The utilities department reserves the right to audit any application to ensure eligibility and compliance with this chapter. The department may deny any application which contains any false or misleading representation of fact or may revoke eligibility for rate relief which was procured by fraud or by any false or misleading representation of fact in the application. Any funds reimbursed or the difference in rates discounted as a result of fraud or false or misleading representation of fact by the applicant shall be returned to the city. The city may use any lawful means necessary to seek repayment of said funds. (Ord. 6473 § 2, 2019; Ord. 6451 § 2, 2019.)