9.19.070 Content of basic operating plan.
The basic operating plan will contain the following information.
A. Program Description. The basic operating plan will:
1. Describe the staffing model and supervision to be used.
2. Describe the type of residents to be served and the treatment and services to be provided to the residents.
3. Describe the number of residents and their anticipated treatment needs.
4. Specify the screening criteria, including that the provider will exercise any available option to have coresponsibility to approve all placements with the provider by the Department of Social and Health Services.
5. Describe the security and safety measures to be used for the program and the facility.
B. External Impacts of the Facility. The basic operating plan will specify that the provider will:
1. Maintain external residential appearance by avoiding structural alterations which would change the residential character of the dwelling, except for alterations required by applicable health and safety codes.
2. Maintain the yard and provide landscaping that is compatible with surrounding residences.
3. Provide off-street parking consistent with the neighborhood.
4. Address noise and traffic impacts.
C. Opportunities for Neighborhood Support of and Involvement With the Day-to-Day Operation of the Group Home. These opportunities as set out in the basic operating plan may include, but are not limited to, one or more of the following:
1. Volunteers.
2. Advisory board.
3. Group home involvement in neighborhood activities.
D. The basic operating plan will include a conflict resolution process.
1. The goal of this process is to resolve disputes arising during operation of the facility at the earliest opportunity. To that end the process described below is suggested and should be used unless an alternative process has been established.
2. Steps in the Conflict Resolution Process. Any group home neighborhood resident or any group home provider seeking to resolve a problem or issue involving the operation of a group home should follow the following steps:
a. Emergencies. If the person seeking to resolve the problem or issue is a group home neighborhood resident, then the resident should contact the group home provider using the 24-hour telephone number provided by the group home provider, and/or contact the city police department. If the person seeking to resolve the problem or issue is the group home provider, then the provider should contact the city police department.
b. Nonemergencies.
i. If the source of the problem or issue is believed to be the group home provider, then the following steps should be taken:
First, contact the group home staff on duty.
Second, contact the executive director of the group home.
Third, contact the neighborhood advisory board, if any.
Fourth, contact the city of Bellevue, which may suggest utilizing the “community mediation program” to resolve the problem.
ii. If the source of the problem or issue is believed to be someone other than the group home provider, then the following steps should be taken:
First, contact the person believed to be the source of the problem or issue.
Second, contact the neighborhood advisory board, if any.
Third, contact the city of Bellevue, which may suggest utilizing the “community mediation program” to resolve the problem.
iii. If efforts to resolve problems through these mechanisms fail, the problem or issue may be referred to the group home advisory board for study and recommendation. The board will not entertain a referral of a dispute if it finds that there has not been a reasonable effort to resolve the dispute with the provider or other appropriate agency with jurisdiction.
iv. If the dispute has not been resolved through local efforts, or where the dispute is peculiarly within the cognizance of the state licensing authority, contact the licensing agency at DSHS (identify agency, contact person, and phone number), and then the State Office of Family and Children’s Ombudsman (OFCO). (Ord. 5002 § 1, 1997.)